Patriot Liner: Reviving Customer-Centric Values in the Coatings Industry
August 30, 2023
In a world where the coatings industry is dominated by large corporations focused solely on their bottom line, Patriot Liner emerges as a refreshing alternative. Founded in 2021, this revolutionary venture aims to counter the shrinking small business mindset that once thrived within the industry. Patriot Liner sets itself apart from the crowd with a strong commitment to customer service and a focus on building relationships. In this blog, we will delve into the story behind Patriot Liner’s inception and explore how it aims to bring back the customer-centric values that have been the backbone of the coatings industry.
The decline of customer-centric values
The coatings industry, once driven by like-minded blue-collar leadership, has undergone significant changes over the years. Many companies that were once focused on delivering top-notch service have transformed into large corporate entities prioritizing profits above all else. This shift has led to declining customer-centric values, leaving many feeling like numbers on a spreadsheet rather than valued partners.
The roots of Patriot Liner
The founders of Patriot Liner, having served in the military and being deeply involved with two industry-leading brands since their inception, witnessed this change firsthand. As corporate strategies shifted, they saw a need to return to the roots of a customer service-driven business mindset. They recognized the importance of relationships in the coatings industry and decided it was time to create a venture that would bring back the essence of personalized service.
A customer service-driven approach
A commitment to customer service is at the heart of Patriot Liner’s mission. Unlike corporate giants that prioritize profits at all costs, Patriot Liner views every customer as a valued individual with unique needs and requirements. By embracing a customer service-driven approach, the company aims to build strong, lasting relationships with its clientele, ensuring their satisfaction with every interaction.
Emphasizing relationship building
For Patriot Liner, the coatings industry is not just about transactions; it’s about forging meaningful connections with customers. By emphasizing relationship building, the company aims to understand the specific needs and challenges each customer faces. This personalized approach allows Patriot Liner to tailor its services to meet the distinct requirements of different individuals and businesses.
Reshaping the coatings landscape
As a newcomer to the industry, Patriot Liner seeks to reshape the coatings landscape by reintroducing the importance of customer-centric values. By putting customers first and focusing on building relationships, Patriot Liner aims to create a positive impact and set new standards for excellence in the industry. Patriot Liner intends to leave a lasting mark in the coatings world through its dedication to exceptional service and unwavering commitment to its customers.
Patriot Liner represents a much-needed revival of customer-centric values in the coatings industry. Founded in 2021 with a vision to counter the prevailing corporate mindset, the company prioritizes customer service and relationship building above all else. With a commitment to treating every customer as an individual and understanding their unique needs, Patriot Liner aims to set a new benchmark for excellence. As it continues its journey, this customer-driven venture has the potential to bring back the authentic essence of the coatings industry – a relationship-driven business that prioritizes the needs of its valued customers.